The Australia Post stinks

November 12, 2008 - Australia & ENGLISH & Well-informed - (5) COMMENTs

In other words: the Australia Post sucks very bad!!! :evil:
I can’t believe that their service is even worse than the German Post’s. It has nothing to do with laid back, they are not laid back, they are just totally unprofessional!
I just spend $12 on my mobile for a call with their customer service to leave a complaint. I hope they recorded me (as they said they might do), so that it might reach the manager or the responsible person for an eye opening regarding their bad service which hopefully leads into a big warning or even firing the postman responsible for our address.
Sorry, but I’m so upset because I already wait for my 20 kilogram package (from Germany) to arrive for more than 3 weeks, and AGAIN the Australia Post delivery person cannot be bothered to ring my bloody house bell to deliver the, I know it is heavy, fatty you should get some exercise or you might have the wrong job if you’re fit but you have the ‘i don’t care mentality burned onto your forehead’, package! My house bell is so loud that even the neighbours must hear it. I was sitting in the living room at home at the time you wrote on your little notice card, and could have even carried the package into the house myself (as I did last time, when I was sorry for the guy not being able to lift up my packages).
Damn Bloody Australia Post!
Check and recheck your employees, who are the lazy unprofessional people working for you who made you loose a customer today! I was fighting myself through your service helpline, which only cost me a lot of money. They want ME to call the helpline again this afternoon. No, they won’t call me back, that’s not in their service plan. What the f*!
Well, you don’t really think I’ll throw another cent into your company and call you again to even hear that they won’t deliver the package again, that I have to pick it up myself, because after 5 days the package will be sent back from where it came to my costs? No! I explained the lady that I’m having the flu and that I can’t leave the house to drive to the next post office to pick up that heavy package myself. I thought it was already paid for the delivery, but it has not been delivered yet. The postman didn’t even ring the bell! He only stopped to throw in the notification card. Is this all you can do, Australia Post???? Australia Post, you didn’t do what you already get paid for! Shame on YOU!

DELIVERING means deliver the item (package) to the customer, not just filling out a card, getting out of the comfortable car, make one step to throw the card into the mailbox, to quickly get back into the comfortable car. Yes, I’ve seen how you guys work; last time when I was watching it by chance from my window. If you don’t know it yet, your package delivery SUCKS, dear Australia Post!

And because I don’t pay for bad service I won’t use Australia Post to deliver my packages from international any more. I’m done with it!!!!!!!!
It mostly is “you pay what you get”…next time I’d rather pay more, if I need to, to get my package delivered. And to be happy with it.

Nathan could also write at least one entry about the Australia Post as well. And I’m sure we’re not the only people being annoyed by the Australia Post service.

Goodbye.

Mom, Dad, as you now know, the package arrived today…it’s not in my hands yet, but at least I know it is in Perth somewhere.